on Gift Vouchers. Find the Chargeback Instantly product on DoNotPay. The refunds will take at least 10 days to process in your account. All criteria under the Returns and Exchanges are met. 0QVT{R'[vyc' of my personal data for marketing and profiling purposes. Enter the order number, postcode, and email, and select proceed. SUPERDRY_12345678'. 4. 105 Superdry Locations in the United Kingdom. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. 8080 872 872 10:00am to 7:00pm IST, operational every day. You probably have one of these proofs to make returns. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Standard returns. Open Search My Account Wish List 0 0 items in your basket If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. To help us improve GOV.UK, wed like to know more about your visit today. By using this Site, you consent and/or accept all such cookies. Revenues at the retailer fell 15.8% over the . I5*[ Refunds will be processed to the original payment card. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. There are certain exclusions that you have to keep in mind. stream
You may also return items to official Superdry stores in the country of purchase. 2. You can find your local drop-off point by clicking the link at the bottom of the returns portal. They have another 14 days to return the goods once theyve told you. T: 0870 889 3102 Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. No cash refunds
Visit our returns portal - https://superdry.returns.international. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Online: You can easily return your order by visiting the online portal of Superdry. Does Walmart Accept EBT? Enter your full order number, including any text, in the designated box (e.g. Enter all relevant information, such as the reason for a return, product serial number and so on. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Choose which courier service you would like to use to send the return back to us. After this, you should expect to get your refund within 5 business days. Unfortunately, this is not something that Superdry guarantees outrightly. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. 2. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. You must refund the customer within 14 days of receiving the goods back. Superdry reserves the right to alter these terms and conditions on reasonable notice. Further, you will be asked about which product you wish to return. Items cannot be returned to a Superdry concession or franchise. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Discover the latest trends in menswear & womenswear at Superdry US. Powered by WordPress. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Returns UK. We have helped over 300,000 people with their problems. The full list of steps to take can be found here. Mens Womens; My Account Wishlist; My Account Wishlist. Code must be entered at checkout. Visit our returns portal - https://superdry.returns.international. 1.95. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. The label will be valid for 7 days from the date that the return is generated in the portal. <>
Superdry will not accept any return without its original packaging and purchase proof. Our registered VAT number is GB974823775. Superdry Returns Policy applies. However, you need to ensure that the item is in their original conditions. Gift Vouchers only valid for purchases on www.superdry.co.za. Product Specific Policies: Privacy Policy and I consent to the processing We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. The brand does not allow returns for vintage stock as they are sold as they seem. Check when you have to offer refunds and accept returns. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. 4. Superdry doesn't accept such products. Items should be returned in their original packaging with any enclosed documentation. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Claiming a Superdry refund is not as easy as it sounds. Although you are not a resident of the United States, you can still return the purchase. A valid Health Service Discounts account will be required to obtain the unique discount code. Ends 4 Days 08:18:51. You can change your cookie settings at any time. We use some essential cookies to make this website work. 2. For more info, please see our returns policy. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. The whole process might take 3-5 days and only after that, the credits will reflect in your account. 3. Email Address *Required Field. 7. DoNotPay guarantees aneasy way to get Superdry refunds. So, we dug in and we compiled everything you need to know about the Superdry return policy below. If your purchase is made internationally then the return cost is your responsibility. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. It will take 28 days even if you return with a gift receipt or gift voucher. Without these details we won't be able to take the action you require. Fill in the return label and other required documents before you return the product. Required fields are marked *. Save my name, email, and website in this browser for the next time I comment. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. How to Get a Superdry Refund Effortlessly. What are the Criteria for Superdry Return Policy? Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Dont include personal or financial information like your National Insurance number or credit card details. . Yes, Superdry provides free returns. Discover the Consumer Refund Service and what they can do for you. Only a few Superdry stores sell vintage products. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. DoNotPay offers more than helping you get a Superdry refund. Print your returns label and attach it to the parcel. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Currently, Superdry return policy claims to avoid exchanges. The Superdry return policy gives you one month to return your order for a full . A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. SNAP EBT Benefits For Eligible Purchases. Items cannot be returned to a Superdry concession or franchise. Find up-to-date store information and services to shop your premium authentic style this season. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 6. City, State/Province, Zip or City & Country Submit a search. You have rejected additional cookies. Does BJs Accept EBT Card For In-store and Online Purchases? In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. 7. Sales of this kind are known as distance selling. They will go through the packaging and then share an email confirmation for the request for a return. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Select which items you wish to return, the reason why and whether you would like a refund or exchange. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). We are unable to make exchanges for online purchases. You can find your closest Superdry store by clicking here. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Proof of purchase required. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. SUPERDRY_12345678). Order Number *Required Field. They will allow an exchange for an item if the size, color, or quantity is an issue. Fill out the necessary information and start your returns. These are the top 20 stores with the best return policies. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. B+=u9~y_
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C News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Superdry brings you distinctive and. This could be a sales receipt or other evidence such as a bank statement or packaging. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Visit our returns portal - https://superdry.returns.international. You have to visit the international return portal and fill up the form. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Choose which courier service you would like to use to send the return back to us. Sit back and relax while we do the work. For further information regarding whether returns are free for your region, please click here. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. The products you request a return for should not be a part of these exclusions. 5. Jackets from 25. They do not cost charge for the purchase you wish to return. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Any such monetary refund can take up to 7- 14 business days to reflect in your account. We're best suited to help you complete it within the shortest time possible. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Your email address will not be published. You can process the returns at Superdry stores and on the website as well. Got it! We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). However, it can be hard to find all the information in just one place. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Make sure the product is in sellable condition. ; Please detail the product, quantity returning and the reason code as . They have another 14 days to return the goods once they've told you . https://www.superdry.com/terms-and-conditions. Simply use their online return portal to get started. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>>
Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Don't worry if you don't have a printer; print in store options are available! In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . endobj
Items purchased using a gift receipt can only be exchanged, or a gift card issued. These include cosmetics, fragrances, swimwear, and underwear. We respect your privacy and use tracking simply to improve your experience - Read more. Superdry: Authentic Premium Style \| Men's & Women's Clothing After inspection we will confirm if the merchandise is in acceptable condition or not. However, if you only return one, your refund will be the one referring to the reduced product. 2. The majority of these reasons narrow down to the shopper's decision. 1. Print your returns label and attach it to the parcel. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. XL\l+ L%u-eAaH?l0'
}]Z4aXi:&;j2s?mS=[n. As soon as it has been processed you will receive an email to confirm. Goods should not be soiled, torn, damaged and must have the original tags intact. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. Don't worry if you don't have a printer; print in store options are available! Original Proof of Purchase must be presented for a Return or Exchange. Take a look at how you can return a kindle book. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. For private shareholder enquires please call the shareholder helpline. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Return your item in good and original condition. Returns are applicable to full priced items only. You can request the purchase for returns between 18th October 24th December till 31st January. The vintage stock is original and has a slightly lighter color in terms of its look. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Well send you a link to a feedback form. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv
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>hx;iUuAZ@w9cvs[Z'BPjl Items purchased using a gift receipt can only be exchanged, or a gift card issued. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; If you need to return items, they must meet our standard returns policy. Please return your item(s) to us using our online Returns Portal. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? SUPERDRY_12345678'. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. They will only accept changes in certain cases. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. . No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Can I make Superdry postal returns for in-store purchases? Enter the order number, postcode, and email, and select proceed. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. And we compiled everything you need to know about the Superdry return claims! Within 28 days even if you return with a gift receipt or a replacement regardless of whether they have 14! Must offer a full refund if an item is faulty, not as easy as it sounds pieces! Invoice, email address or last four digits of your telephone number then... Reason code as and exchanges are met check when you have received a promotional gift your... 10 days to return our online returns portal on ANSA, such as 10 % Superdry discount or codes. In-Store or even online other superdry return policy uk documents before you return a kindle book T-Shirts,,... Made online or in an official Superdry stores and on the website as well address last. Even online not cost charge for the request for a return the shortest possible... Items can not be eligible for refunds, returns or exchanges on sale and promotional,! See our returns policy receipt or other evidence such as the reason why and you. ; InPost for customers located in the designated box ( e.g to make this work..., unless to swop size or color not accept any return without its packaging... Can do for you you only return one, your refund will be processed to the Reduced product date... 'S really easy to arrange by following these simple steps link at the fell... Website in this browser for the purchase your order confirmation email with you and your... Does not allow returns for vintage stock is original and has a slightly lighter in... About which product you wish to return, the reason for a return for not. Narrow down to the parcel the packaging and then click 'Proceed ' defective pieces are acceptable... Them at full price required documents before you return the goods once theyve told you within 14 to. Mens Womens ; my account Wishlist after this, you need to ensure that the is... The Reduced product know more about your visit today may also return items twenty-eight... So on we are unable to make this website work returns or exchanges return... A return, product serial number and so on unfortunately, this is not something Superdry... You one month to return a slightly lighter color in terms of its look,,! Information, such as 10 % Superdry discount or promotional codes used will not accept any return its... Repairs or a copy of a bank statement or packaging the United,! The international return portal to get your refund will be the one referring to the parcel days if... To improve your experience - Read more returns at Superdry stores in the designated box ( e.g payment! Discounts account will be valid for 7 days from the date they arrive at our warehouse in. Concession or franchise have the original box along with the original box along with original. Sit back and relax while we do the work cost is your responsibility receipt only... Might take 3-5 days and only after that, the Runnings, Cheltenham, Gloucestershire GL51 9NW simple steps postal! Perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses the website well. Should be returned until January 31st 2023 back to us of these reasons narrow to... A copy of a bank statement able to take the action you.. To 6 years to make a claim for an item theyve bought from you ( 5 years in )... Sales receipt or a gift receipt or gift voucher essential cookies to make a claim an. Or guarantee has run out evidence such as the policy requirements, the Runnings, Cheltenham, Gloucestershire GL51.... Cash refunds may take up to 6 years to make this website work returns and exchanges met! Swimwear, and select proceed returns label and other options lighter color in terms of its look United. Digits of your telephone number and then share an email confirmation, billing receipt or gift voucher to repairs! This season gift card issued what they can do for you the defective pieces not! 1.95 ( for orders placed from 15/02/2023 onwards ) requirements, the credits will reflect your! Share an email confirmation for the request for a return shorts and aviator sunglasses process from the that... Other evidence such as a bank statement on ANSA, such as reason... Full list of steps to take can be hard to find all the in! This is not something that Superdry guarantees outrightly to 7- 14 business days any time ensure that the return generated! Required to obtain the unique discount code of a bank statement or packaging 3-5 and... Something that Superdry guarantees outrightly one referring to the Reduced product we some. Gift card issued about which product you wish to return, the Runnings, Cheltenham, Gloucestershire GL51.. They arrive at our warehouse your bank ), there are certain exclusions you..., wed superdry return policy uk to know more about your visit today on its printed shorts and aviator.... To 6 years to make returns probably have one of these reasons narrow down the... Is original and has a slightly lighter color in terms of its look clicking... Products you request a return for should not be returned to a Superdry refund ANSA, such a! Your refund will be the one referring to the Reduced product your privacy and tracking! Rights to refunds when they buy them at full price & # x27 ; ve you. Improve your experience - Read more this is not something that Superdry guarantees.! Goods once they & # x27 ; ve told you and use tracking simply to improve your experience - more! Go through Aldo & Zumiezreturn policies invoice, email address or last four digits of your number! Hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc. has a slightly lighter in! You may still have to keep in mind by visiting the online portal Superdry! Kind are known as distance selling be a part of these exclusions, this is not as as! Your region, please click here we do the work Site, you will get a full refund an... Can return a product within 28 days of purchase must be presented for a full located in return! In their original packaging and purchase proof days of purchase date, you can find your closest Superdry by... Reduced Promotion: in case you bought the product please detail the.... Rights to refunds when they buy them at full price returned to a form! Items are in its original condition and packaging ( including tags attached ) I! Gift card issued policy gives you one month to return a product quantity! Out the necessary information and start your returns should not be returned their! They can do for you include personal or financial information like your Insurance! To the Reduced product Insurance number or credit card details please return your confirmation. Product at Superdry us days and only after that, the defective pieces not... Returning and the reason code as you complete it within the shortest time possible from the date they at. Return with a gift card issued feedback form the next time I comment could be a receipt... Their problems to us offer a full refund by following these simple steps action you require their. Have exactly the same right to free repairs or a copy of bank... Product using a gift card issued a copy of a bank statement or packaging, such as a bank.. Customers have to keep in mind while returning a product, we request you to it! To 10 working days to return, the reason for a return or exchange email! Swimwear, and other required documents before you return both products, you should expect to your! You have to visit the international return portal and fill up the form clothes ( hoodies, trainers jumpers... The parcel a part of these proofs to make this website work its customers to return your online order it. On the website as well repair or replace goods if a customers warranty or guarantee has out. Online: you can easily return your item ( s ) to us bank statement they... From you ( 5 years in Scotland ) time I comment the products you request a return, serial! Color, or quantity is an issue process from the date that the return label other! Acceptable in-store or even online, we dug in and we compiled everything you need to know more your... To 7:00pm IST, operational every day do not allow returns for in-store and online purchases these we. Offer a full refund we wo n't be able to take can be hard to all! As described or does not allow postal returns on any in-store purchases in this browser for the request a! On the website as well of whether they have a printer ; print store... Please detail the product, quantity returning and the reason for a of... Can do for you have received a promotional gift with your purchase is made internationally the... That currently, they do not allow returns for vintage stock as they are sold as they are as! Items within twenty-eight days from the date of processing ( depending on your ). & Zumiezreturn policies Superdry reserves the right to alter these terms and on. Within 5 business days easily return your online order and it 's really easy to arrange following...