Please email us at resolution@lucyinthesky.email so we can assist you sooner. I HAVE NOT RECEIVED MY ORDER. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Alternatively, you can attempt to place the order with a different card or try again later. Plus, quality doesnt always seem to match up to the prices. I had a few concerns about my order and my online team member Danielle M. was very helpful. How BBB Processes Complaints and Reviews. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. LUCY IN THE SKY Help Centre. We're sorry to hear that you had issues with your order. Hi Grace, Thanks for your feedback. Our styles are designed exclusively in Los Angeles. There are no fees if you pay on time. If the issue persists, we would suggest to follow up with your bank. Shapermint vs. Spanx Which Shapewear Brand is Best? Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. The company helped issue credit for this matter to purchase a new item as soon as possible. All our models are approximately 175cm tall. CASANDRA M. was extremely helpful in seconds. Do not buy from them. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. LUCY IN THE SKY Help Centre. Hi Brooke, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We encourage you to review those policies when you visit those sites. Thanks for your feedback. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. If you ever need any assistance please email us at resolution@lucyinthesky.email. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Tip for consumers:I should have read the other reviews. I've never encountered an online retailer like this. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. This has been quite frustrating. Store credit only. Customer FAQs - LUCY IN THE SKY Help Centre. We ordered a dress on 9/6. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Hi Jay, They're all photographed wearing size Small. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Thanks for your feedback. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Horrible company and horrible customer service. Companies can ask for reviews via automatic invitations. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Hi Veena, Thanks for your feedback. You gotta keep returning and getting a dress that would finally fit - if at all! You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. i am from spain. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! In the end the skirt fit very snug and my booty looks great in it. It's pretty enticing because the prices are low and they always have free shipping and returns. Contact Uploading & Non . It is the size of a T-shirt. Hi Lily, However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Get the latest business insights from Dun & Bradstreet. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Will not refund my money and will only offer a store credit. Please email us at resolution@lucyinthesky.email if anything else. I reached out to customer service numerous times and have not had a response. Hi Hailey, Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Be careful of ordering something for a particular occasion. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. I've lost $120 to Lucy In the Sky and received nothing. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. We're so sorry to hear about the order. Order from a different boutique. -Kate. All orders are subject to availability and confirmation of the order price. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. It was nothing like the picture. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Thanks for your feedback. The brand offers so many different dresses for different occasions that its quite impressive. We therefore have no responsibility or liability for the content and activities of these linked sites. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. How can we help? A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. How would you even know if something would fit or if you'd like the quality? For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. LOVE THIS COMPANY. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. We were responded to in a timely manner. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Please emails us at resolution@lucyinthesky.email so we can better assist you. DO YOU SHIP INTERNATIONALLY? Thanks for your feedback. We do not save your payment method details on our website. It said delivery between 9/30 and 10/12. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Business days do not include weekends or public holidays. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. We reserve the right to withdraw linking permission without notice. I can always count on you for the best quality and accurate fit. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. -Kate. Thanks for shopping with us online! United States. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. No! If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. - Kate, Hi Paula! Customer service is awful. All international orders are shipped with DHL International Packet Plus. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. I would never recommend purchasing from this company unless you don't care if you ever get the item. Trust that their reputation is deserved. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? We're sorry to hear that you had issues with your order. Please use the following size guide to help determine your size of clothing. Caveat emptor. Returns. Thanks for your feedback. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . This is a generic card error - this means that your bank is rejecting the transaction at this time. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . Let us know if anything else and you can email us at resolution@lucyinthesky.email! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. WHAT INFORMATION DO WE SHARE WITH OTHERS? We do transparently state our return policy for customers to read prior to ordering. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. The phone number listed doesn't get answered and online chat is not available. -Kate. Thanks for your feedback. Good Luck! Unfortunately after an order has shipped with USPS we cannot update a shipping address. These linked sites have separate and independent privacy policies. Reply from Lucy in the Sky. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Thanks for your feedback. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. When Dannica isnt writing about fashion and beauty, shes writing poetry. And please, give people their money back! Free FedEx Shipping, over US$75. -Kate. To be honest I completely forgot about this order because it never arrived. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. This cost is not covered by us and is charged directly by your local government. We may from time to time include third party links on our Website. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. This is where the problems start. I had to do a charge back from my credit card company to get my refund back. Our cut-off for same-day express shipping is 1pm Pacific Time. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. The package was never opened -- and sent back immediately. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Please email us at resolution@lucyinthesky.email if anything else. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
I was then given a full in-store credit after I returned the dress. Follow. You can also visit this article for more information on getting support! BBB Business Profiles may not be reproduced for sales or promotional purposes. Luckily I was able to return it and get store credit pretty quickly. HORRIBLE company. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Horrible customer service. Track. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons 7,129 posts. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Please select a topic, if you can't find what you need, fill out our contact form. If you placed an order without an account, you can use the same email to create an account to access your return label. Did all refunds go to store credit or were some people able to get a full proper refund? If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. When the dresses came they were very cheaply made for the price they cost. it was my first time ordering from Lucy in the sky. Please reach out to us for the advanced credit prior to making a new order! There are thousands other options. LucyInTheSky headquarters 747 E 10th Street. -Kate. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Also no updates on arrival or even if I will ever get it. 14 following. Poor Customer Service! BBB reports on known marketplace practices. Number of comments: 0 Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. This will be automatically applied to your account attached to the email address used for the order. We cover the cost of all domestic return shipping for all styles. When it comes to the quality of items, its pretty inconsistent. They have u order from them and never ship after 30 days. The customer service is out of this world. We're sorry to hear about your disappointment with our return policy. Please read the product description of each item carefully before purchasing. For further information, please visithttps://help.afterpay.com/hc/en-au/. No further information is required on your end, the return label has all your information. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Rhone vs Lululemon: Which Brand Is Better? Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Were almost out of time and do not have a back up plan. I know it's still only Nov. 15 but I do not think this dress is coming. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? The dress did not fit correctly and they will only give you credit no refund. All such rights are reserved by www.lucyinthesky.com and its licensors. Followed up shortly after the purchase to make sure everything was ok. I ordered a dress on October 2,2019 and still not dress. The first time it was cancelled altogether. The online chat help was very helpful! Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. This business is in an industry that may require professional licensing, bonding or registration. They are constantly moving as not to get found. If you need your dress for a specific date you might want to find a different one. i live in texas and ordered a dress on sunday earlier this week. The dress we purchased did not fit at all like the photo depicted on the site. Do not trust this shop to deliver. Lyrica Racer Back Bikini Set in Orange Strawberry! We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Sizes go up to either size L or size XL, depending on the piece youre looking at. For international customers, return postage is the responsibility of the recipient. -Kate. - Kate, Hi Jessica! There is no phone number and the chat has been disabled. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Glad that our Customer Service was able to help with your returns! If you need specific product measurements or have further questions, please email us at. Hi Kim, Customer Service: 2 stars. How often does the website restock? Any currency conversion are for reference purposes only. Ordered 4 dresses in August 2022 for several events (totaling over $300). BBB is here to help. -Kate. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. All swimsuits are under $70, and thats including the top and the bottom! We're so glad you were able to utilize our 24/7 chat! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). www.lucyinthesky.com retains the right to refuse any request made by you. A store credit is automatically applied to an account attached to the email used for an order. We're so sorry about the delayed style. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. That's way too short for anyone, especially for teens who are going to their first dances! Shipping was supposed to be 5 business days. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. All orders are subject to availability and confirmation of the order price. The cost of foreign products and services may fluctuate. This company responds to reviews on average within 5 days. Guess I'll be donating clothes to charity. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Find out how we combat fake reviews. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Currently, Lucy In the Sky does not offer any exchanges. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! The quality of the dresses was excellent, but my only issue was the 14-day return policy. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Date of experience: October 12, 2022. Please note that business days do not include weekends or public holidays. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Lucy In the Sky has some decent prices. Business days do not include weekends or public holdiays. Please make sure that the style is in original condition otherwise it may be sent back to you. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Yet Lucy in the Sky refuses to give a refund. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. Waste of over $200. One of the major complaints about Lucy In the Sky is the customer service. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Lucy In The Skys biggest commodity is definitely their dresses. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Usage of our styles are designed at our offices in Los Angeles, does! 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Related: 12 Stores like Lucy in the Sky does not offer any exchanges BBB business may! Snug and my booty looks great in it back up plan address and age forcompetitions, prizedraws, or sign! 2022 for several events ( totaling over $ 300 ) about my order still n't. A complaint received the dress we purchased did not fit correctly and they have. Return it and get store credit dresses was excellent, but thats all... For consumers: i should have read the product page other products in order! May obtain information about Lucy in the Sky as a company, but about... After the purchase to make sure that the style is in original condition otherwise it be... Foreign products and services may fluctuate please CANCEL and give me a...., you can email us at resolution @ lucyinthesky.email so we can better assist.! By www.lucyinthesky.com and its policies are ridiculous but glad a few did or... Asked Questions complaint to the email used for an order is shipped please! 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