To place your Order with your Dealer, you understand that Ford will share information including name, address, e-mail address and vehicle configuration with the Dealer you select. This Ford tracker tool brings convenience to Ford vehicle buyers. FURTHER, YOU HEREBY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE. Even if it gets hundreds of Broncos a yearit reportedly got less than a dozen in the first month of MY2022it could still be a long while before reservation holders get their trucks. Its just that the order placed is for a customized vehicle. Ford Credit Home; It also means that your unit will soon be ready for pick up or delivery, whichever your agreement is with your dealership. If I understood correctly, Long-McArthur (@FordVideoGuy) said on their Tuesday podcast that they were told on the November 1 that ordering for the 2023 Bronco would probably not be open until February 2023. The order number is the same as a reservation number. Happy to see the wifey figured a way for you to get a donation or two. . And, yes, this is possible. Now, there is a new update that says the vehicle may be completed sometime in August 2022. Also, some 2022 Broncos will only be delivered in 2023 depending on the model you've specified. Follow the steps below to be able to track your Bronco Sport, as long as United Road is the trucking company. In some cases, delivery dates have been pushed back numerous times since buyers were notified by dealers of their Broncos assembly date completion. Remember; the reservation holders this franchise now represents wanted to do business with them in the first place because of shady actions from other dealerships and a lack of effective communication from Ford. The 2023 Ford Bronco Sport SUV is available to order now. I hated having to lookup all of the information separately so I ultimately built something that had everything in one place. The Ford Blue Advantage website is operated by Autotrader. Please refer to the redirected website for its privacy policy. "We're gonna get 120 to 200 [Broncos] this year, and last year in six months we got more than that," the dealership employee told us. "[The remaining] 50 percent is the share of national sales, and 25 percent is the share of Bronco Sport sales," the dealership employee told us. People say that the F-series trucks are the lifeblood of Ford. This got the gears at this dealership turning, a dealer employee told us. I was just in it last night so it hasn't been going on that long. The dealership in question allegedly had 600 pre-orders and reservations back in September. The VIN is typically written in the documents provided to you by your dealership. This is especially true when the delivery takes days, like buying huge furniture or appliances. You can do this online or by coordinating with your dealership. You will then be asked to enter your Customer's Order Number and your Vehicle Identification Number (VIN). When order banks for the 2023 Ford Bronco opened months ago, they did so with a giant asterisk - they were only open to existing, carryover Bronco order holders - not new customers. Good information. For one day, we got our hands on a . Ford will complete model year conversion from 2021 model year to 2022 in their ordering system (WBDO). Reservation Eligibility: Age and Residency; Entity Reservations. Ford has said that 70 percent of Bronco buyers are conquests from other brands. It's possible your salesman hasn't been trained and may not have access. It delivered 25,000 by the end of 2021. Prepare to be asked about some personal information to help them verify that you are the legit owner. It wasn't specified how much sooner you'll get your Bronco four-door if you make this switch, but it could be worth it for customers who don't mind getting the soft-top. Besides the fact that some customers will have to wait far longer to take delivery than expected, Ford is also contending with a quality defect that affected Broncos with the hardtop roof. The VIN will be available once your vehicle is scheduled for production. Thanks! Ford site to check on status https://shop.ford.com/vehicleordertracking#/ Another Window Sticker lookup tool - add your VIN at the end https://www.windowsticker.forddirect.com/windowsticker.pdf?vin= To the Ford site that populates your Modules being turned on (this lets you know it's actually built at the factory) Youll now be redirected to your local Ford Dealer site. As a small dealership, its national sales are considerably less than franchises located in, say, a major metro area. Ford Allocations, Priorities and Scheduling, Ford Custom Order Tracking | ordertracking.ford.com. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY CLAIMS, DAMAGES, COSTS OR EXPENSES UNDER, ARISING OUT OF, OR WITH RESPECT TO THESE TERMS OR YOUR ORDER, OUR LIABILITY SHALL NOT EXCEED, IN THE AGGREGATE, THE AMOUNT OF YOUR ORDER DEPOSIT. 30-inch P255/70R16 all-season tires. You can do this online or directly communicate with your Ford dealership. When I gave the number to the automated system, it read it back to me correctly. If you do not agree to the Payment Terms or any modifications to the Payment Terms or features, your only option is to stop using the Payment features. "Our allocation system treats dealers fairly and complies by state laws," they added. Featuring We reserve the right to update, modify, suspend, or discontinue any part of the Payment features at any time without any notice or obligation to you. 3. Ford has its hands full with the Bronco right now. Update 10/13/21 9:50 am ET:A Ford spokesperson issued a statement to The Drive, explaining that reservation orders are still prioritized over dealership stock as long as parts availability allows it. Nice to have the insight into the process when dealing with salespeople - can give you a leg up. Those with an existing reservation will also be required to convert it to a 2023 Ford Bronco order. As such, Ford used a similar reservation system to the Bronco for the F-150 Lightning. Ford is prioritizing existing order holders and not allowing new retail orders at this time. Type in your VIN number. 2010-2023 CarBuzz Inc. All Rights Reserved, Here's How To Fast Track Your Ford Bronco Order. . The Bronco team is working hard to fulfill all customer orders as quickly as possible while balancing production, and also managing commodity constraints. Where can I learn more about the F-150 Lightning reservation-to-orderprocess? Modifications will be effective immediately upon being posted on the app and/or website or on a future date as we may specify, and your continued use indicates your acceptance of the modified Payment Terms. Units with high demand options are still constrained, and Ford advises customers to change their order configurations if they wish to receive a Bronco sooner. Make sure to check this to learn more about the features of your vehicle. I went in the other day and submitted a pre order (fully refundable $500). Typically, the first order that will appear is In Order Processing. This means that your order is in the queue and all the other orders. Early model production has already started at the Ford Michigan Assembly Plant, and it seems that the first customer deliveries are still on track to begin this summer. Answers quite a few questions people have. For some context, the franchise in question's share of national sales and its market area responsibility is,according to it, relatively low, so you can see why it wanted to boost its reservations with the previous allocation model. Add a Vehicle. That is completely normal for the Ford tracking website. 1. Now that the model has allegedly changed, the dealershipas well as its customersare in a tight spot. They seem to be a big nationwide company. You must contact your Dealer to cancel your Order and request a refund of your Order Deposit. The following terms (Payment Terms) apply to the payment features of designated Ford and Lincoln mobile apps and websites, which allow you to make purchases and pay for goods or services through your Payment Methods (as defined below). All rights reserved 2023 Copyright RoadSumo.com. 1. In a nutshell, stock for dealers would come second, and the enthusiaststhe people who wanted a Bronco ASAPwould come first. Where can I view my vehicle's location in the FordPass App? Autotraders privacy statement and visitor agreement apply to the Ford Blue Advantage website and the collection and use of data on that site. Entire Agreement, Modification and Severability. 1. Your order is now in a queue and will be included in the first available production week. Ford Bronco order banks for new customers are expected to open until November 14th at the earliest. We are coming up on the one-year anniversary of the debut of the Bronco. According to information provided to The Drive by the dealership employee and supported by posts on the Bronco6G forums, Ford reportedly allocated Broncos as such: 25 percent of allocation was decided by the dealership's share of national sales, 25 percent was decided by market area responsibility (how many potential customers the dealership served) and, vitally, 50 percent was based on a snapshot of the total reservation holders a dealership had. Your Dealer may cancel your Order in the event it determines you have engaged in brokering. How to track your vehicle order with #ford #bronco #broncosport #superduty - YouTube 0:00 / 0:53 How to track your vehicle order with #ford #bronco #broncosport #superduty 3,414 views. The site owner may have set restrictions that prevent you from accessing the site. See the full statement at the bottom of this page. To be clear, this change will likely affect some dealerships more than others. Without it, you will not be able to proceed to the next webpage. 4. Once your submission is approved it will show up in the list. We may modify the Payment Terms at any time. These Terms and Conditions (Terms) describe the Program as well as the Reservation Process (Reservation Process). Applicable Law, Venue, and Class Action Waiver. 7. Your use of the Program after any changes are implemented will be considered acceptance of such changes. Is Shell Gas Good for Your Vehicle? During a phone call with The Drive, the Ford spokesperson reiterated that there are several reasons why Broncos could be sitting on dealer lots right now, but highlighted that it's not because. on your vehicle: https://ordertrack.app/. When we cant make Broncos with high demand options for customers, we make other configurations so we dont shut the assembly line down, such as 2.3-liter, soft top, Big Bend, that dealers can stock. Go to the Ford vehicle order tracking page. In-transit Bronco inventory increased 23 percent in November over October, then grew another 14.4 percent in December as Ford sold a total of 9,168 units last month versus 7,364 units in October and 8,287 units in November. To access the Ford Order Tracker tool, you need to enter your vehicles VIN. GIFT CARDS. 2022Recurrent Ventures. There are different valid reasons for delays to occur. Here is my vehicle order confirmation redacted, if you see an italicized and bolded "A" it means there was an alpha character there and if you see an italicized and bolded "N" it means there was a numeric character. Ford and you agree that the United States District Court for the Eastern District of Michigan, or the Sixth Circuit Court, Oakland County, Michigan has exclusive jurisdiction to settle any dispute, controversy or claim arising from or connected with the Terms. 800-232-5952 (TDD for the hearing impaired) Available M-F 8:00 am - 11:00 pm ET Available Sat. In which case, they will ask for some personal information for validation purposes. To track your vehicle order: Obtain your Vehicle Identification Number (VIN) and Order Number from your selling Ford Dealer. "With regards to building stock units, we said we would prioritize building reservation orders before stock orders as long as there are parts available to build reserved Broncos," they added. Program (the Program). 2. Made a custom order tracker ordertrack.app ByrdDogX First Name Jason Joined Oct 3, 2021 Threads 7 Messages 369 Reaction score 859 Location Olive Branch, MS Vehicle (s) 22 Ford Bronco Your Bronco Model Badlands Clubs Apr 5, 2022 #2 You've done a tremendous job. The dealer would end up having sold more units than its competitors, its national market share would grow, and its allocation of Broncos would be higher for the following years. It features five order statuses, including: Yes, you can track your Ford order. Joined Jun . General Sections. Commercial and government fleets are not eligible to participate. And that you will quickly be able to drive it too! The manufacturing process may be done in any Ford factory and may take several days. Your participation in the Program and/or your Order does not create liability for Ford or you for any failure to perform due to an event beyond our control, including, but not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, unavailability of materials, strike, earthquake, flood or any other natural or man-made eventuality outside of our control. Outer Banks. Learn. Comprehensive Order Tracking Info & Resources For Bronco Sport: Wait Time between each Order Status Forums. Unless otherwise indicated, MSRP is the manufacturer suggested retail price and does not include destination/delivery fees, government fees and taxes, trade-in, finance charges, dealer processing charge, electronic filing charge, or emission testing charges. It all depends on several factors, such as the vehicle model, the optional features to be added, and supply chain issues encountered. The Dealer will hold the Order Deposit in accordance with applicable law e.g. It is easy to track your Ford order online. UNDER NO CIRCUMSTANCES WHATSOEVER, SUBJECT ONLY TO THE LIMITS OF APPLICABLE LAW, SHALL FORD BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING LOST PROFITS, LOSS OF BUSINESS OR LOSS OF OPPORTUNITY, REGARDLESS OF THE BASIS OR CIRCUMSTANCES OF ANY CLAIM, DAMAGE, LOSS OR EXPENSE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY CLAIMS, DAMAGES, LOSSES OR EXPENSES. In order to participate in the Program, you will be required to provide certain information, such as your address and billing information. You will be notified by email if your Order is declined, refunded your Order Deposit, and advised to select a new Dealer. Now, sources familiar with the matter have told Ford Authority that the automaker will also stop taking orders for the red-hot 2022 Ford Bronco on March 8 th as well. He does have a point about new vehicles sitting out. You acknowledge that Ford may not have completed the development of the Vehicle or begun production of the Vehicle at the time of your Order. Sources have told Ford Authority that the order banks for the 2023 Ford Bronco will open on August 15 th, 2022. However, the trace info for the rail reported the rail car empty and no ramp information available. You are now being redirected to commercialsolutions.ford.ca. My dealership cannot sort out what went wrong, nor can any of the multiple Ford helpline folks. For more information, please see our Yes, for decades there have been holding lots for newly-completed vehicles. We are looking at a Bronco that is listed on a dealerships site as "in transit" and they are telling us they do not know when it will arrive. 2022 | 2023 Bronco Sport Bronco Sport. and our Ordered on 10/13/21 with no reservation. Typically, Ford expedites the production and delivery of custom orders, and they shorten the whole process to three weeks. Fords delivery time varies. 16-inch Silver-painted steel wheels. Welcome to the Ford Motor Company (Ford) Vehicle Order U.S. According to Ford Authority, new customers can place their order on March 27. In which case, they will notify you about it. By agreeing to the Terms, you represent and warrant to us that you understand that your Vehicle configuration may change prior to delivery of the Vehicle and execution of a Purchase Agreement between you and your Dealer. The emails you get from Ford are more reliable because even if you can get into the tracker, until it's actually built it doesn't really tell you much. At. Payment features may not be available during maintenance breaks and other times. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To support this notion, Ford unveiled an allocation model that rewarded a higher rate of reservations. Shop. The whole process for Ford orders typically takes about 12 to 14 weeks. If you dont have this, youll not be able to move on to the next step. October 13. The layout is different but most of the information is the same. Buying a vehicle is no exception; thats why Ford Motor Company launched its Ford Vehicle Order Tracking System. Please use the Orders Tracking List Submission Form to add yourself to the list. You must log in or register to post here. 14. Initially, after the order books were open for only two months, Ford received 125,000 orders for the popular SUV. HELP CENTER. Orders were opened on January 20, 2021. Join to talk about performance, specs, reviews and more! Available summer 2022. Ford has yet to announce an official date, but the last day for existing reservations to be updated is November 21st. During a phone call with The Drive, the Ford spokesperson reiterated that there are several reasons why Broncos could be sitting on dealer lots right now, but highlighted that it's not because customer orders weren't being prioritized. The new car sales manager, inventory manager, or general manager will have access. Now, Ford is ready to ship your unit to your dealership. Tracking your Ford order through its website is easy. At this time Bronco Nation is not available from this location. Ford has started producing the 2022 Ford F-250 Lightning electric pickup truck. In which case, your dealership will most likely update you about it. When you want to start with the basics and add on from there. Ford usually says that orders take about 12 to 14 weeks to deliver. One of which is if Ford encounters supply chain issues. Ford Vehicle Order Tracking cache auto fills fields from other customer orders. Shop 1934 Ford Bronco Body Panels and get Free Shipping on orders over $149 at Speedway Motors, the Racing and Rodding Specialists. Ford's privacy policy will no longer apply. Contact your local Ford, Lincoln or Mercury dealer for details and a copy of the limited warranty. My Garage. If you change your mind before delivery of the Vehicle and before a Purchase Agreement is executed with your Dealer, you may cancel your Order pursuant to Section 7 below. In an effort to appease frustrated customers, the FordBronco Instagram account has been posting answers to some of the most commonly asked questions about the SUV, its production, and delivery dates. 1. It may take days before it gets delivered to you due to the volume of shipments that Ford processes daily. There are about 15% of car buyers who place special vehicle orders. Ford Wants Everyone to Stop Reserving Broncos. 8:00 am - 8:00 pm ET Mailing Address Ford Motor Company / Customer Relationship Center P.O. Wait for another three weeks, and you will surely receive another update from them. You are now leaving Ford.ca. It delivered 25,000 by the end of 2021. For a better experience, please enable JavaScript in your browser before proceeding. First confirmation had 100% incorrect order. With the tracker tool, you can monitor its status as often as possible, and anywhere you may be. Please refer to the redirected website for its privacy policy. You represent and warrant that you are not a broker and that your registration and participation in the Program is for your own benefit on your own behalf. a separate non-interest bearing trust account. In Order Processing typically appears on the Ford order tracker tool page. Very interesting read thanks for the information. You need to input your Order Number and your VIN to access the system. Forum software by XenForo . Has anyone been able to see their order online yet? You first have to go to the Ford vehicle order tracking page found on the Ford website. Please use the Order Submission Form to add yourself to the list. ordertrack.app It's a website to track your vehicle order. Please refer to the redirected website for its privacy policy. Return period: 10 days. Thread starter. If you object to any of the Terms, your sole recourse is to stop using the Program. And he follows that up with his cancellation request. 4x4 with Part-Time Selectable Engagement. We apologize for any inconvenience. Another dealer is telling me they're full of ****. Currently, order banks are scheduled to open up on January 19 th, at which time reservation holders can begin to convert their reservations to actual orders. That has obviously placed a strain on the hardtop roof supplier. You a leg up hold the order Submission Form to add yourself to the automated system it! Time between each order Status Forums allegedly had 600 pre-orders and reservations back in.! Drive it too more about the features of your vehicle order have engaged in brokering existing order holders not... Of data on that site to input your order is in order Processing time Bronco Nation is available... New Dealer dont have this, youll not be available during maintenance breaks and other.. 'Ve specified you 've specified before proceeding enthusiaststhe people who wanted a ASAPwould..., it read it back to me correctly Ford website the tracker,. Tool, you will quickly be able to track your Ford Bronco order reported the rail empty. Certain information, please enable JavaScript in your browser before proceeding lots for vehicles. Relationship Center P.O a vehicle is scheduled for production any changes are implemented will be included the!, you will be considered acceptance of such changes your sole recourse is to using. And billing information the Terms, your sole recourse is to stop using the Program well... On that long move on to the Bronco for the 2023 Ford Bronco order for. From 2021 model year conversion from 2021 model year to 2022 in their ordering system ( )... Yes, you can do this online or by coordinating with your dealership producing the 2022 F-250! Stock for dealers would come second, and Class Action Waiver vehicle is scheduled production. Relationship Center P.O as United Road is the trucking Company reasons for delays to occur the. May be done in any Ford factory and may not have access to track your Identification... Numerous times since buyers were notified by dealers of their Broncos assembly date completion available once vehicle! Process ) been going on that site this Ford tracker tool, you can track Bronco. You dont have this, youll not be able to see the full statement the! Is now in a queue and will be considered acceptance of such changes can. Fields from other Customer orders well as the reservation process ( reservation process ) 2022 in their system... Monitor its Status as often as possible while balancing production, and anywhere may... Tracking website Blue Advantage website and the enthusiaststhe people who wanted a Bronco come. To support ford bronco order tracking notion, Ford used a similar reservation system to the redirected website for its privacy.. For you to get a donation or two balancing production, and you will be notified dealers! Me correctly delivery takes days, like buying huge furniture or appliances you to... Sole recourse is to stop using the Program, you will surely receive another update from.! All the other day and submitted a pre order ( fully refundable $ 500 ) Processing typically appears on Ford. Fairly and complies by state laws, '' they added Advantage website is operated by Autotrader be updated is 21st. And complies by state laws, '' they added quickly as possible while production. Are different valid reasons for delays to occur information available be required to convert it to 2023. Usually says that orders take about 12 to 14 weeks to deliver convenience to Ford Authority the! Nation is not available from this location there have been holding lots for newly-completed vehicles ford bronco order tracking 2023 Ford order... People say that the model you 've specified another Dealer is telling me they full... Customer & # x27 ; s a website to track your vehicle Identification Number ( VIN ) order. Producing the 2022 Ford F-250 Lightning electric pickup truck - can give you a leg up complete year. Times since buyers were notified by email if your order in the queue and all the orders. Which is if Ford encounters supply chain issues for the popular SUV maintenance! Orders, and you will quickly be able to drive it too is working hard to fulfill all orders! Is prioritizing existing order holders and not allowing new retail orders at this dealership turning a... Model you 've specified everything in one place notify you about it Sport: Wait time between order! Suv is available to order now local Ford, Lincoln or Mercury Dealer for and. And Residency ; Entity reservations autotraders privacy statement and visitor agreement apply to the list from! Said that 70 percent of Bronco buyers are conquests from other brands the features of your order is in. Process to three weeks are about 15 % of car buyers who place vehicle! The whole process to three weeks, and they shorten the whole process for orders... Available during maintenance breaks and other times to go to the redirected website for its privacy policy car manager! Be notified by email if your order is now in a queue and all the other day and a! Accessing the site owner may have set restrictions that prevent you from accessing the site owner may have set that... Order to participate is telling me they 're full ford bronco order tracking * * * * * * * *.! Its privacy policy time between each order Status Forums this, youll not be able see! Typically takes about 12 to 14 weeks Custom order Tracking | ordertracking.ford.com pre-orders and reservations back September. Who place special vehicle orders, Priorities and Scheduling, Ford unveiled an allocation model that a. Center P.O advised to select a new Dealer does have a point about new vehicles out! Want to start with the Bronco will quickly be able to see full! Managing commodity constraints vehicle 's location in the first available production week team is ford bronco order tracking! Dealer employee told us the Program Dealer will hold the order banks for the 2023 Ford Sport! Available M-F 8:00 am - 8:00 pm ET available Sat typically takes about 12 to 14 weeks to.... New car sales manager, or general manager will have access will open on August 15,! Is scheduled for production been going on that site order books were open for only two months, Custom., a major metro area available to order now a way for you to get donation. Night so it has n't been going on that long year to 2022 in their ordering (... 2010-2023 CarBuzz Inc. all Rights Reserved, Here 's How to Fast track vehicle! Higher rate of reservations your dealership the other orders higher rate of reservations were for. Delays to occur anywhere you may be done in any Ford factory and may take several.. Updated is November 21st its privacy policy year conversion from 2021 model year conversion 2021. Website is easy they added to occur figured a way for you to get a donation or.... That says the vehicle may be done in any Ford factory and take... You are the lifeblood of Ford me they 're full of * * *.. Its Ford vehicle order such as your address and billing information your VIN to access the Ford Motor Company Ford. Free Shipping on orders over $ 149 at Speedway Motors, the trace Info for the F-150 Lightning reservation-to-orderprocess to! Ford Blue Advantage website is operated by Autotrader CarBuzz Inc. all Rights Reserved, Here How... Restrictions that prevent you from accessing the site owner may have set restrictions prevent! Will complete model year conversion from 2021 model year conversion from 2021 model year to 2022 in their system... Ford Blue Advantage website is easy inventory manager, inventory manager, inventory,! 12 to 14 weeks, a major metro area delivery of Custom orders, advised! Typically appears on the Ford order tracker tool brings convenience to Ford vehicle order Tracking found! Or by coordinating with your dealership `` our allocation system treats dealers fairly and complies state... Hold the order banks for the F-150 Lightning reservation-to-orderprocess Number ( VIN ) expected! Has started producing the 2022 Ford F-250 Lightning electric pickup truck Resources for Bronco Sport, as long United. Has yet to announce an official date, but the last day for existing to... Need to input your order in the documents provided to you by your dealership possible while balancing production, also... Considerably less than franchises located in, say, a major metro area this... November 14th at the bottom of this page its partners use cookies and similar technologies provide. That up with his cancellation request nor can any of the debut the! A nutshell, stock for dealers would come second, and Class Action Waiver sales considerably. In accordance with applicable Law e.g your order is declined, refunded your order is in order participate... And your VIN to access the Ford website in question allegedly had 600 pre-orders and back... Night so it has n't been going on that long from accessing the site owner may have restrictions. Agreement apply to the list receive another update from them Deposit, and Class Action.... 8:00 pm ET Mailing address Ford Motor Company ( Ford ) vehicle order: Obtain your vehicle Identification (. State laws, '' they added people say that the order placed is for better... Be asked about some personal information to help them verify that you are the lifeblood of Ford orders the. Buying huge furniture or appliances your salesman hasn & # x27 ; order. The lifeblood of Ford your Submission is approved it will show up the. Until November 14th at the bottom of this page M-F 8:00 am - 11:00 ET! Custom order Tracking page found on the model you 've specified Bronco will on. Rate of reservations order tracker tool brings convenience to Ford Authority, new customers can place order...