They also have no influence over customs, which is one of the main causes of the on hold notification delay. Hopefully, your parcel will soon be on its way again. Sometimes several shipments use the same tracking number. How Long Can You Go Without an Oil Change After the Light Comes On? The hold normally isnt longer than one week. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Your total shipment value can be up to 5,000. Israel. Japan. If its being held up because of congestion issues, this will probably be fixed quite quickly. How Long Will DHL Shipment On Hold Status Last? This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. goggles, etc.) If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. You generally do not need to do anything to get a status to change from on hold. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. Second, double-check that all of the required paperwork is included with your shipment. Delays in shipment incur additional overhead costs and other expenses. However, in most cases, DHL holds shipments for no more than a day or two. Has anyone got this status with DHL recently and if so what was the outcome? But dont panic. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. If not, please contact your shipper or online shop. How much does it cost to dismantle a pool table? In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. All rights reserved 2023 Copyright HowChimp.com. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. A DHL shipment on hold message means that there will be a delay in the delivery of your package. | 2022 & 2023 Holidays & Events. Available to private and business customers. The courier business will almost certainly be unable to contact both the vendor and the recipient. The same goes for natural disasters. We will discuss the most common causes in more detail in the next section. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Create an account to follow your favorite communities and start taking part in conversations. No paper mess and a greener planet. So, if your shipment is work-related, your work will also be impacted. This is somewhat a result of the reason mentioned above. You can only hope that the items will not get lost along the way. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. It protects not just your package but everyone else as well. Shipment delays result in higher operating costs and other expenditures. However, what does it mean when you see the DHL shipment on hold message? You can find more information about customs on the website of your local customs authority. Another reason why your DHL shipment is on hold is incomplete documents by customs. Unfortunately, it will create a delay, and sometimes quite a long one. Waiting for transfer to the local courier. The message you initially receive from them only states that your package has been held but does not mention the exact reason. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Can You Live in One State and Have a Drivers License in Another? CR2025 Vs CR2032 Battery What Is the Difference? You should never see the on hold message if your package has been lost. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. There may be not enough space and equipment in the container ship to secure your shipment. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Local road closures, weather issues, or strikes can all cause delays. The hold normally isnt longer than 1 week. Express courier delivered parcel and documents service for your shipping needs. | [Comprehensive Guide] Inside. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. There are different reasons why container ships change routes. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. This is usually no longer than 2-3 business days. Welcome! Italy. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Does The Post Office Provide Printing And Faxing Services? Please continue to monitor the progress online. If its being held up due to traffic, itll most likely be resolved fast. This might happen due to bad weather or simply because DHL needs to make a change of plans. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Request a business account and profit from exclusive benefits. The shipper or online shop can start an investigation for lost items. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Customs clearance usually takes only around 24 hours. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. This will allow them to get your package back en route to its destination. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. You can usually get more information on the reason for the delay by contacting DHL customer support. Although this is not expected to occur often, pandemics can last for more than a year. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. The best thing to do is just to wait and see if the message gets updated. Press J to jump to the feed. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Mines been on hold in Hong Kong almost a week. Occasionally, the ship must make a quick stop at another port until the weather improves. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. This often occurs on international cargo shipments. Try it free. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. DHL Express is maintaining delivery services around the world. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . on the DHL Express website with your tracking number only to see the same message there for days on end. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. When is DHLs latest delivery time? For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Press question mark to learn the rest of the keyboard shortcuts. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. This is especially important for international shipments. You are in Hong Kong, SAR China. It is not uncommon for this to happen, especially when shipping internationally. The U.S. Customs can ask for additional requirements too. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Does DHL Deliver On Saturday? First and foremost, the shipment might not be allowed to leave the senders city. You might find this issue dragging on for many working days. In this case, they will contact you. Perhaps a hurricane has caused the cargo ship to be late leaving the port. It simply means that your package is not currently moving for one of the reasons given above. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . The shipment sender is the first place you should go if you think you have a shipment stuck in customs. The DHL on Hold message is very upsetting to see. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. It is possible for business operations to even get suspended. The exception to that rule is when DHL needs additional information from the shipper or recipient. An example would be a typhoon in the area of the sender. Natural disasters are another common reason for shipping delays. Just input the shipment number provided to you by the sender. DHL isnt a small shipping company but its not as big either as some other carriers. Is there anything I need to do when I see a DHL On Hold status? Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? The impact of port congestion on all enterprises profitability is one of the most significant consequences. In general, once the shipment has reached our facility, a tracking event will appear. Customer service should be able to provide additional details about the cause of the delay. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. This situation is usually cleared within a day or two, and your package gets back on its way. Of course, this option is only available if you absolutely need the package urgently. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. For . However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Access mail & packages online 24/7. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. Why is my DHL shipment on hold in Hong Kong? Usually, the shipper or online shop is able to provide the tracking number or ID. | [Full] Travel Guide, How Late Does FedEx Deliver? In short, it has stopped and is currently just sitting for some reason. Your documents should be clear and valid for a swift process. How long does it take to ship from Hong Kong to the USA? Theoretically, an item can remain on hold for a long time, but this does not usually occur. 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Dhl on hold message means that there will be a delay, and crews may clear the roads Monday. Other expenses it moving again, so the only thing to do is just to wait and if. Doesnt last for long and your package has been resolved held up of.