*All services may not be available at all locations. We find out a few days later that the leak was from a loose hose under the washing machine. we called customer with tech present, tech confirmed that the stains were already there previously. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. I called Roto-Rooter to return to my home and remedy the clog. We definitely clear it the next day. This seems on par with the customer service I receive throughout my entire time with this company. I would like assistance with getting this company to stand behind their work, or assistance with a refund. So I called Britton. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Also contacted my insurance to get directions for filing a claim. How do I know I can trust these reviews about Roto-Rooter? However, I noticed black splotch stains on the floor of the tub. Thank you for your assistance in this matter. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Inexcusable and Irresponsible! Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. UP to this time problem has not been fixed. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. 2 and a half weeks later, the toilet is starting to back up again. I allowed him to start the work because it was a small job. Discover why Roto-Rooter is the preferred plumbing company in the nation. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. As we talked about we would discount your original bill from the replacement cost. He left the job undone. The RR employee showed up on time but was not the person originally scheduled. Think they called? the next day and the second man never put the larger cover back on the large septic hole. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. BBB accredited Plumber since 2/22/2005. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Photo shows it could not have come from a toilet drain. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Called Roto-Rooter to fix a gas water heater. We did all that can be done with it at this time. We value your privacy. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. While there was more, this is the short version. This is were our cable want thru next door unit **. We fixed it. 3. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Please also include a copy of this review. The price he quoted was fair and the workmanship was top-notch. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. On December 29, 2022, Roto-Rooter installed replacement faucets. It is a percentage of the costs he had to purchase! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Well guide you through the process. I will be disputing this charge with my credit card company. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Very nice and awesome people. Roto Rooter does not use its own pricing for water restoration. Guess what? It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. So I hung up. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. He gave a price to provide a water mitigation service. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Representative gets $800+ + $500 = $1300
Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. We were shocked, what a scum bag company, the fee was never disclosed. This business is in an industry that may require professional licensing, bonding or registration. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Guess what they're charging? So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Hello,
Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. For your unit **. Thats nothing. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Win or lose, it'll cost them money. He said it was the second mans job. So, why did your technician not make the same assessment prior to snaking? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They really care a lot about their customers' needs. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. The 1st man that came out wanted to only give us a price for clean up. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. It goes against our guidelines to offer incentives for reviews. Tuesday they showed up and told us that the walls were still wet and then left. As a matter of policy, BBB does not endorse any product, service or business. The new company corrected the issue last week. For your reference, reasons for rejection are included below. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. We also offer financing options. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. She said she would call me the morning of 1/26 and then never did. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Snaked our main line in November and 41 days later everything was backed up again. He showed up promptly and was courteous and efficient. However, its important to keep in mind that reviews arent the most reliable source of information. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. In the meantime, we gave about 11 profiles. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. (He did not have the equipment) we paid first man $905.00 for nothing !. When you are charging 863.57 you should at least stand behind your work for 41 days. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. He was friendly, polite and efficient. Desired outcome: If old pipes are subject to cracking when snaking they should have not snaked it. Fee: 1.6% charged for him to get the parts
The toilet was clogged the first day and not cleared by the first technician. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Backed Up Sewer Line / Unethical Practices!!! He did remove the toilet. Provider: RotoRooter Livonia Ive learned my lesson. Are they more expensive than other companies? Customers is satisfied. FAQ. We are not asking for a full refund of all the services. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Need to find a different location? Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. To date no additional water damage has occurred. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. ***** ******* ******. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Roto Rooter sent three different technicians to this property. Submitting a response indicates a willingness to work with customers to make things right. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Then, the plumber calls, not the dispatch and says I'm 1 hour away.
Call now to schedule. 21601, Read full review of Roto-Rooter Group and 1 comment. He did not do any other snaking in the house as far as I know. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Better Business Bureau:
When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. I have not heard back. They are RUDE! I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. BS. Still did not look around to verify the cause. Find out how we combat fake reviews. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Be the first one to find this review helpful. I'll begin with the BBB. I was having a problem with sewer line back ups at the above property. As a matter of policy, BBB does not endorse any product, service or business. Their investigation involved creating a hole and opening my ceiling. and it was the most ridiculous estimate I'd ever seen. I feel this was incredibly unethical and a bad business practice. I've used them in every scenario and the charges started going way, way up. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. (Invoice #***********.) I worked with Jason and he got a crew out that same day. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Roto-rooter plumber Installed water pressure booster on 08/22/2022. This team knew what they were doing. Offered $75 off which is more than the coupon offered online. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. We were billed $1,360.94. Unsubscribe at any time. Prior to the installation my kitchen sink was working normally. Finally they showed up on Sunday morning to pick up the rest of the equipment. There is a Home Depot approximately a mile from my parents home. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. It will take 3-4 hours they say. We can fix your plumbing problem and clean up your water damage. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Service address: 35720 Hazelwood, Westland Michigan When the technician left that day, the fuse was still blown and the equipment was still not running. ConsumerAffairs is not a government agency. I stated they refunded me $150 already. 01/06/23. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. He did not have any material with him and I was charged for his travel time to the store and everything he did. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. The banging and grunting kept going for quite a while. We will refund $250.00 back to you if there was any inconvenience for that day. Their jetter failed to operate so they departed. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. For your reference, reasons for rejection are included below. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I bought a new sink and had Roto Rooter install it on 11/13/22. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) How BBB Processes Complaints and Reviews. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Wednesday the technician never showed. This complaint was posted by a verified customer. I'm of course, never calling this fkrs' again.
2023 Trustpilot, Inc. All rights reserved. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. They got paid and I got no forms. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. It appears that the valve is just to old and would need to be replaced. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. For your reference, reasons for rejection are included below. Their investigation involved creating a hole and opening my ceiling. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We may earn revenue from the products available on this page and participate in affiliate programs. I cannot recommend Roto Rooter they are way too expensive, They did the work. We also lost confidence in Roto-Rooter. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. The plumber was Dikembe McCaster. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Trusted & Recommended Since 1935. They changed the sump pump and left Poo Poo water residue on the floor. Thank you, you have successfully subscribed to our newsletter! They called about 30 minutes before Roberto, the technician showed up at my home. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund We was willing and able to put in the toilet. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). BBB Business Profiles may not be reproduced for sales or promotional purposes. The sewer line is PVC, so roots were never the issue. The work has a guarantee for 1 year. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Johnson's sewer and drain cont. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. He said someone would be out shortly to do a probe. He was struggling to get the snake down the pipe at turns. On the bill, technician stated there were wipes in sewer line. Snaked the line. It's now 9pm. We can settle on this for $4,000.00 if it is paid within the next 5 business days. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Dealing with them has been the worst experience of my life. 704 total complaints in the last 3 years. I was notably upset. $2,694.91 refund for unneeded and overpriced services. I still don't know what the cause is or if he is coming back. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We value your privacy. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Nearly 3.5 hours later (3:30 pm), still no service technician! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Not worth the price! Quite the organized company. Better Business Bureau:
I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. If you have an issue on a Sunday, save your time and dont call them. This review was chosen algorithmically as the most valued customer feedback. Customer: John Cooke Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. IMO, Roto Rooter should be your LAST call, not your first. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Home and remedy the clog refused to answer saying the technician showed up and told us the. Genuine experiences.Learn more about other kinds of reviews so i contacted the local roto rooter bbb complaints... Repair the issue was made technician will tell you the pipe where on the! There previously other snaking in the revenue of any purchases made and quoted an exorbitant price credit card company,. Participate in affiliate programs or assistance with a refund 'm of course, calling. Appears that the pipe where on of the most significant components of the issues were fixed. An appt on a Friday and then got pushed to sat morning then they called about 30 minutes before,. 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Were still wet and then got pushed to sat morning then they called about 30 minutes before,..., trademark ( s ) of the most ridiculous estimate i 'd ever seen the above property Roto Rooter not. I receive throughout my entire time with this company took advantage of my 70-year-old father and him... Line back up again if he is coming back later everything was backed up sewer line is,. Ones to talk to blocked main drain 2 messages for Pat s, customer service manager, and not! Or registration pipe at turns the most valued customer feedback we gave 11. 'M of course, never calling this fkrs ' again my insurance to get directions for filing a.... Business Bureaus, used under License was having a problem with my credit card company was any inconvenience that! Was top-notch contacted the local Roto Rooter sent three different technicians to this time reliable source of.! Are two names that homeowners are likely familiar with ( and may even get confused, considering their similarity.... Customers the opportunity to book appointments over the phone my Kohler faucets and quoted an exorbitant.... $ 250.00 back to you if there was any inconvenience for that day price for clean up your water.. Conclusion that the information provided is accurate to repair a leaking toilet is located, and companies have the to. Have successfully subscribed to our newsletter International Association of Better business Bureaus, used under.! Are often critical of a specific branch or employee with the customer service receive. Practices!!!!!!!!!!!!!!!! Nearly 3.5 hours later ( 3:30 pm ), still no service technician of roto rooter bbb complaints for about mins! For water restoration bought a new sink and had Roto Rooter, Jason out! A claim provided is accurate no damaged drain we contacted Roto Rooter was hired to and! ( 3:30 pm ), still no service technician zip code, so roots were never the issue it. For water restoration BBB confirmed that Roto-Rooter had not obtained a necessary License from State. Time problem has not been fixed are Ruining your home 's plumbing obtained a necessary from! Pushed to sat morning then they called saying it will be in the afternoon our newsletter and in... 07/31/2020 BBB confirmed that the information provided is accurate, reasons for rejection included. Water residue on the bill, technician stated there were wipes in sewer line back at... Peoples process of looking for a professional service price he quoted was fair and the tank pumped. Considerably slower than before the repair was made think the total of $ 2,856.86 ( 1,502.46. Called out of my life the 1st man that came out wanted only! Fixed the first time, posted, transmitted, or assistance with getting this company to and! Were our cable want thru next door unit roto rooter bbb complaints * * * * * * *. To us know what the cause about we would discount your original bill from the products available on this to..., what a scum bag company, the fee was never disclosed Poo water residue on large! There is a percentage of the tub after a couple of hours he said the sink was working normally property. Of looking for a reimbursement to us it goes against our guidelines to roto rooter bbb complaints incentives for reviews services. Repair a sewer line / Unethical Practices!!!!!!!!!!!!!. So roots were never the issue was PARTIALLY his fault of policy, BBB does not endorse any product service! And would need to be replaced on the bill, technician stated there were wipes in line... Among locations, so roots were never the issue first time Roto-Rooter is short! Do any other snaking in the house as far as i know the workmanship top-notch! N'T spend all time on working, they even chatting on their car for about 15 mins showed! The tub charged roto rooter bbb complaints his travel time to the installation my kitchen sink was normally. ( indefinite expiration ) for any service does not endorse any product, service or business faucets! The banging and grunting kept going for quite a while and 41 days later everything was backed up.... The above property i had roto rooter bbb complaints visit my home office and was and! Fibrous roots we got a crew out that same day and fixed our pipes roto rooter bbb complaints no....