Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Lost or stolen Merseyrail Only Railpass Online. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. This payment is non-refundable. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Sa Parole pour Aujourd'hui. This could be a free bus pass, a discounted bus pass or help with travel . Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. We will replace stolen passes free of charge on production of a valid police incident number. Merseytravel are also in charge of the bus stations and shelters across the borough. We offer free travel to all Merseyside residents who are aged 60 and over. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . For more details please go to click here to find out which local council issues your pass. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Jadu. We are unable to provide a copy of the receipt of this type of payment. There is no need to send your old pass - we only need proof of your new address. taken against a white or pale background. You can find more . If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Please make sure that you provide details of your old address, your full name and date of birth.. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. We are sorry for any inconvenience caused. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. Replacing stolen passes. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. have reached the state pension age for women. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. There may be a 10 charge for the replacement of a pass sent to an out of date address. Updated 01:22, 8 MAY 2013. However, if you receive Universal Credit you will not have to pay the fee. merseytravel birkenhead bus station phone number Tatko na pesmaricu. The replacement pass will be sent to you by post. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. No trains are running from the station. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). No trains are running from the station. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. The charge to replace a lost bus pass is 10.00. Changes to the older and disabled bus passes - times of travel. Make a note of the expiry date of your current bus pass so you know when to renew it. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Your supporting evidence must be dated within the last 12-months. Find out about public transport fares and passes. as the ANPR Camera will only read those approved by the DVLA. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Click on the link below forthe authority you would like to send your feedback to. Credit/debit card details, as there is a charge of 10 for a replacement pass. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Oh, and it can be used on the river ferries as well. Beyond the 60 days there is a charge of 10 to replace a lost pass. There is a 5 fee to replace a lost or damaged Senior Pass. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Cookies remember you so we can give you a better service online. I confirm that, as far as I know, the details I have provided are complete and accurate. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. /ColorSpace/DeviceRGB Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. can i use my greater manchester bus pass in blackpool Harekete Ge. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Further information on the disabled persons bus pass. Your supporting evidence must be dated within the last 12 months. Plan your cycle journey on the Cycle Streetswebsite. For more details please go to click here to find out which local council issues your pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Metro Card will launch on 2 December, replacing Walrus. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. directly to Merseytravel. You can apply for your English National Concessionary Travel Pass up to three months before . Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Please make sure that you provide details of your old address, your full name and date of birth. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We will accept a marriage certificate or letter from a solicitor as proof of your new name. View bus timetables. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. Online is the quickest way to apply and receive your card. Providing the journey starts or ends in Cheshire . Find out more and how to apply on the Merseytravel website. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. /Height 596 From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. What to do next will depend on where you lost your item. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. 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