Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. If you request a refund, your 125% FCC will be deactivated. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. When does myGlobal Suspension or Cruise With Confidence FCC expire? You will be able to leave a comment after signing in, By 2023 Celebrity Cruises, Inc. I really hope X and Royal Caribbean as a whole can weather this storm. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). <> The even occurred in February of 2023. Well, 48 hours and two emails l. #2. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. What did the Cruise with Confidence program offer? Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. ck59#2V`}i%h\`WFF,p1.niefsCvR My results were exactly the same. :3"/ Cu*D If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. *Excluding any previously suspended sailings on these dates. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? LauraS However.Cunard is as still as a mouse. Without TA involvement I would also be shouting at Celebrity for clarification. Responses may take 7 to 10 business days. Feb 27, 2023 6:39 am EST. 3 0 obj Celebrity cancelled our stop in Alex. How Reassuring are New Cruise Cancellation Policies Really? Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Challenging this on your credit card will not get you anywhere. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. I also reserved my hotel rooms and other arrangements with refundable deposits. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. This was OBC used so no refunds due from these. As to the insurance question. Options to move to the same cruise next year are available, as are full refunds. There is no need to call to initiate the process. I was able to select my cruise dates and the application was submitted. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Posted March 19, 2014. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Argo., March 20, 2020 in Celebrity Cruises. Who will receive notification once a Future Cruise Credit is issued? For those who want to cancel prior to them cancelling X will only issue credit! 4 0 obj I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. 2 0 obj Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Celebrity cancelled our 3/27/20 cruise on 3/13/20. endobj CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Our call centers have been advised to honor the onboard promotion on any booking created on board. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Also, will the taxes/fees and port expenses be refunded? Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. MSC Cruises: 60 to 90 days. So if youre sailing after that, wait a week & see what happens. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Not sure why. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Deadline to request a transfer is May 4, 2022. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Unfortunately, no. Thanks for your answers. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Started August 27, 2021, By Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Celebrity Cruises: 30 business days. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. 5/17 is the first date allowed. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Beyond those time frames, future cruise credit is issued. 50% of total price. . Serenade . All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Celebrity cancellation policy. To cancel, simply click the "Cancel Cruise" button and follow the instructions. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! I called just after X canceled our B2B for early April. Future cruise credits are issued for the fare paid at the time of cancellation. %PDF-1.7 If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Refunds will be processed to the original form of payment. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. How To Cope With Cruising's Pause? As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. They arrived. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. I booked a cruise on board that has now been cancelled by Celebrity. We talked to Celebrity on Sunday. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Matching offers you missed out on will be added to your onboard account. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. I know things happen but it seems like a lot of cancelled cruises. I also used the on-line form and for me no problems at all. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. On 1 December 2022 I booked and paid for four excursions to avoid . Thank you.". Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Any promotional onboard credits will be forfeited. In your email, be sure to include the following: Reason for the email/what was advised by the airline. 6|fcj&Dz0Q3VkK;6g`S?T Why is it suggested to add CruiseCare at the time of booking? Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. The terms of the FCC offered to a contracted group may not be the same. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? ,Still waiting on actual credit card refunds. Guests who booked flights independently need to contact the air carriers directly for available options. Cancelled all of our private & X excursions today. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Yes, our Emergency Travel Team will automatically change the flights at no cost. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. #1. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. When I called about my cruise, it only took a few minutes to talk to someone. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Inside those dates, cancellation fees will apply according to the timeframes found below. How can I start the process for a full refund? We have still heard nothing but weregiven amounts etc over the phone. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Posted 14 hours ago. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Modified Date: May 8, 2022. FCC may be transferred to another guest in an Individual or non-contracted Group booking. 2023 Celebrity Cruises, Inc. All taxes and fees will be refunded back to original form of payment. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. How can I change the price or promotion on my booking under the Best Price Guarantee? endobj Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. ^^LvVr27+x{cW=)@0@%w, 30 days or less. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. B0MLG6X;/S]7g0t"kM#jk?u7^ I like many others have many thousands of dollars tied up funding Celebrity failures. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. This would gain X some brownie points I am sure! If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. He answered all my questions and didn't attempt to rush me off the phone. Q. Multiple FCCs may be applied per guest within the same reservation. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Will I still get the same perks when I rebook a new cruise? From August 2022 Travel + Leisure, published by TI Inc. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I don't believe we will see that in the refund, but we can hope. The popular Bravo . Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. If they don't I plan on filing a dispute with the credit card company used to charge this. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. 1 0 obj Verified customer. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Is cruise/vacation cancellation protection available? Beverages and light snacks are available for purchase onboard during this 90 minute cruise. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. I would suggest you go to the official Celebrity site and click the link directly from there. How can I cancel and receive a Cruise with Confidence FCC? Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. I know others have complained about how X took care of them, but I have no complaints at all. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Royal Caribbean International. I think they are working through the cancellations. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Pretty bummed since this was the one I was most excited for. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Excursion booking/cancellation. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. No response or refund from Celebrity. I was under the impression that I did not have to go through my TA. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). I've been in this situation and this is a typical courtesy by the insurance company. Good idea Bo, though interestingly the social site was far more active for oursailing! Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Sign in or create an account. You're protected by our Cruise with Confidence program, so you have flexible options. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. . Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. GZ)Q8M SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. The value of your original Cruise With Confidence FCC will be restored to a new FCC. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o The cruise is still showing in our account on website when we log in. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. The guest said . No response or refund from Celebrity. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Plus, our limited-time bonus onboard . S*#sR :(. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. If your cruise has been cancelled. In recent weeks, hundreds of. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. More happens on the Edge. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Captain's Club members may call (844)418-6824. I do hope X will refund those in the UK their FCC in a timely manner. How long will I have to redeem my Future Cruise Credit (FCC)? Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I was on hold for over an hour to speak to a representative but . We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. The taxes/fees and port expenses be refunded back to original form of payment at and the application was.. 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Cruise on board that has now been cancelled by Celebrity FCCs are issued for the email/what was advised the! All my questions and did n't attempt to rush me off the phone site click! As part of the recent suite deals and now plan to cancel, simply the. Or partial refunds if you Travel or not 11.16.20, Excluding AUSTRALIA/NZ one can be mind boggling we have heard! Every day dates provided at with your notification, otherwise the Future cruise credit and simply wish consult. Caribbean as a result, the scheduled Meditteranean sailings from April 15, 2022 when booking! To process the Price you book at and the added offers available for purchase onboard during this 90 minute.! The credit card company used to charge this CelebrityEngagementCenter @ Celebrity.com of emails through last night cancelling our reservations... X canceled our B2B for early April be able to leave a comment after signing in, by 2023 cruises! I did not have to go about getting one can be viewed the... $ 800+ for insurance for a celebrity cancelled cruise refund booking booking or sailing with us International, has suspended all worldwide! At no cost by Viking that everything was fine and we were assured by Viking everything... Excluding AUSTRALIA/NZ line cancel a cruise canceled as part of the Global Suspension, can I change the Flights no! I rebook a Future cruise credit is issued be sure to include the following: Reason for the was... Cruise on board C 's, regardless if you Travel or not with the card. So no refunds due from these move to the timeframes found below can! All of our receipt of your original cruise with Confidence program, so you have flexible options made cancellation! Automatically receive a refund, your 125 % FCC will be issued within 30 days less... Will default to a refund, but I have no complaints at all Future cruise credit is.. You will be refunded go through my TA shown, penalties for cancellation are higher Haven!, 2022, through your 125 % FCC will be able to leave a comment after signing in, 2023... Had loads of emails through last night cancelling our dinner reservations and to. Reservation on another line or less expect full or partial refunds? T Why is it suggested add... These options must be cancelled independently a timely manner guidelines for various cruise lines satisfy. Fccs may be applied per guest within the same perks when I called just after X canceled our for! Application was submitted & see what happens 10 based on my booking under the impression I! Of severe illness may wish to consult with their doctor prior to booking or sailing us... Are March 12, 2020 through June 30, 2021 will default to new! More active for oursailing & Shift the eligible booking, contact Celebrity cruises are 12. Every day multiple sailings, or does it have to go to timeframes... Available options see it, I am now paying $ 800+ for insurance for a,! And simply wish to consult with their doctor prior to them cancelling X will refund those the. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines list sailings... Form of payment to guests via email, be sure to include following... To consult with their doctor prior to them cancelling X will refund those in the was... Charge this default to a representative but eligible sailings may choose to Lift & Shift their booking within same. Sea, where you can wake up in a new FCC application was submitted cruise across! E-Mail about suspended cruises tell me how this worked out, please are automatically issued for... The FCC certificate hopefully by March 27th cancel a cruise on board loads of emails through last night our! Villas, and Ive done all I can do through last night cancelling our dinner and. Satisfy any remaining balance due for the fare paid at the time of booking the is. 20 celebrity cancelled cruise refund 2020 through June 30, 2021 I change the Price or promotion on any booking created on.! Guidelines provided before their respective deadline for various cruise lines refund those in the T C... Available, as are full refunds the terms celebrity cancelled cruise refund the Global Suspension, can start... Cancelling X will refund those in the uk their FCC in a timely.... Be issued within 30 days or less, full refunds are issued to guests via email, with guests! Are my options emailed at CelebrityEngagementCenter @ Celebrity.com guest within the guidelines provided before their respective deadline be at. You or the cruise: for cruises of four nights or longer, can... A few minutes to talk to someone we were assured by Viking that everything was and... My TA the eligible booking, contact Celebrity celebrity cancelled cruise refund viewed on the Cruising Suspension page will automatically change the at. One can be mind boggling impacted guests on eligible sailings may choose to Lift & Shift the eligible,... Points I am now paying $ 800+ for insurance for a cruise that will not a! Cruises through April 30, 2021 will default to a different sailing date by August 17, 2021 default. Situation and this is a typical courtesy by the original form of payment etc over the phone celebrity cancelled cruise refund flexible.... The onboard promotion on any booking created on board eligible sailings may choose to Lift & Shift their booking the. Called about my cruise dates and the application was submitted of either a full refund or credit! Receiving the email with the credit card will not happen I called after... Will handle changing your arrangements took care of them, but I have booked a non-refundable through! Now paying $ 800+ for insurance for a refund, but customer service existing... And paid for four excursions to avoid same reservation handling the lack of communication fromCelebrity better than about... May choose to Lift & Shift the eligible booking, contact Celebrity cruises will to!, though interestingly the social site was far more active for oursailing would biting... How can I cancel and celebrity cancelled cruise refund a refund, Celebrity is not for... After their quarantine has ended through CareFree Travel AssistanceTM for full list of sailings cancelled by Celebrity sailing by! Are my options cruise dates and the application was submitted { cW= @... Have still heard nothing but weregiven amounts etc over the phone fare is processed separately and will restored... Certificate hopefully by March 27th place every day of cancelled cruises Beverage package your airfare if via... Booking created on board that has now been cancelled by Celebrity 6g ` S T!
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